Terms and Conditions

Booking our Services

Please note that a party is not booked and confirmed until either a deposit has been paid and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking along with an itinerary outlining what activities will be included in your party package.

Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account.


Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainer/s.

The remaining balance for a booking is payable to the entertainer(s) on the day in cash immediately after the party entertainment is completed. Please note entertainers cannot accept discount vouchers, cheques, card payments or any other form of payment.

Payment is requested straight after the entertainment is completed. We regret that the entertainer cannot be asked to wait for payment as they may have to leave straight away to get to another booking. If the entertainer is made to wait for payment longer than 10 minutes after they were booked to finish the entertainment, an additional fee of £15 is applicable and must be paid to the entertainer on the day of the party. Additional fees of £15 will be applied, for every 10 minutes extra the entertainer has to wait for payment. The entertainer cannot wait longer than 30 minutes for payment.

If the entertainer is unable to wait for payment due to other commitments, then a fee of £30 is applicable on top of any money owed after the party. This must be paid within 3 days or further charges of £20 per day will apply if the balance is not paid to the entertainer in full.

Booking confirmation

Once a deposit has been received you will receive confirmation from us, acknowledging payment and confirming the booking together with an itinerary outlining what activities will be included in your party package however these should have already been outlined prior to booking.

If you would like to make any changes to your booking please let us know ASAP and no later than 2 weeks before the party date. We will do our best to amend the itinerary accordingly where we think is best suited for the party outcome.

The maximum amount of children is 25 for one entertainer; if your number does exceed this a second entertainer may be required with an additional cost.

Your entertainer will contact you the Wednesday before the party date to give you an opportunity to speak before the day. If they cannot reach you they will leave a message confirming the information.

Please note that because our entertainers are not office based it is not always appropriate to call them back. If you would therefore like to contact them please do contact the office so we can pass on any messages.

Maisy’s parties are specifically designed to cater for the age of the birthday child and main group of guests; therefore, while younger and older siblings and friends are welcome to join in the party it will not be aimed at their ages.

To ensure you receive the most from the entertainment we ask for the party space to be free from any toys or loose balloons. If you have balloons for decoration, we advise keeping them attached to the wall so kids can’t get to them. If there are toys, balloons or other items on the floor, some children may focus on these rather than the show, which can in turn, distract the rest from the show and they won’t enjoy the entertainment as much.

We strongly advise that only the birthday child’s parent(s)/guardian stays to watch the party and This is due to noise levels. If parents stay, then they will obviously make a lot of noise chatting away in the background, and sadly this can make it very hard for the little ones to focus on the entertainment, meaning they won’t enjoy it as much as they could. It won’t always be possible to not have parents stay, particularly if children are very young. But you should be aware that if parents stay at the party, it can really make it difficult to engage youngsters at a party so we do advise avoiding this where possible.

If you hire a bouncy castle it’s highly recommended that you don’t have it on whilst the entertainment is going on. Otherwise you have two things competing for the children’s attention and they end up not enjoying either of them fully.

What we need to conduct the entertainment

Please note that with all our parties we will require a table. If your party is in a venue then usually this will be available but please do ensure that one is available for all props and music.

We will need access to electricity. Usually if the party is indoors this will be no problem. If your party is outside we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside then please ensure the cables are running along completely dry ground and they are not in contact with any wet or damp surfaces.

We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.

During the party the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time.

During our parties we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access.

Safety and Liability

Maisy’s Children’s Parties is covered with public liability insurance and all of our entertainers have an up to date DBS check.

Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens.

We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities at the party.

Please note Maisy’s Children’s Parties does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.

Please note that all of our party packages are appropriate to the main age range of the children attending and confirmed in the booking form. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the entertainment.

By booking a party with Maisy’s Children’s Parties you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Maisy’s Children’s Parties from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Maisy’s Children’s Parties.

In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.

If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Maisy’s Children’s Parties.

Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party. This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a Maisy’s party to the best of our ability.

Please note that although it is very unlikely to happen, your entertainer can change at the last minute. Party bookings are not made on the basis of specific entertainers, or specific gender.

All parties are exclusive to Maisy’s Children’s Parties and all material is copyrighted and the property of Maisy’s Children’s Parties.

The Company may take photos and videos throughout the party for use on their website, Facebook page and for other promotional material. If the Client objects to this, the Company must be informed in writing and all material will be taken down from the Internet.

Cancellation Policy

Once a deposit is made, it cannot be refunded if our services are cancelled less than 4 weeks before the date of the party. If you cancel more than 4 weeks in advance, we can refund your deposit but please note that a £10 admin fee applies.

If our services are cancelled less than 4 weeks before the booked date of the party, the deposit is non refundable . We can however reschedule our services to a later date no later than 6 months after the original party booking date.

If you wish to cancel a party, notice must be given in writing and you must have received an email acknowledgement back . Please note we cannot accept messages left on voice mail as notification.

If for any reason a party has to be cancelled on the day of the party, notice must be given before the entertainer has commenced travel to the party destination. If for any reason you have to cancel and don’t give notice before the entertainer has commenced travel, you are required to cover the entertainer’s travel costs in full.

If for any reason we have to cancel a party due to extreme weather conditions then your deposit would be fully refundable and no admin fee would apply.

In the event of extreme weather conditions, then you can cancel our services and get a full refund on the deposit but only if your entertainer is unable to get to the party. If the entertainer is able to get to the party and you still cancel then the deposit is non refundable we can however reschedule your party to a later date as long as it is no later than 6 months after the original party booking date.